Residents

Maintenance requests &
emergency guidance.

For non-emergency maintenance, submit requests through your Property Meld

Portal. For emergencies, use the guidance below.

Life-threatening emergency?

If there is a fire, immediate medical emergency, or law enforcement issue, call 911 first. Then call our 24-hour maintenance line at 616.419.8008.

Emergency maintenance

Broken water lines or Frozen Pipes
Flooding
Fire
Unsecured door or lock
Gas Leak or Broken Gas Line
Sewer backup
No heat in winter
Serious electrical issue
Water Emergencies
No functioning toilet (only one in home)
Leaking roof
Carbon monoxide detection
Extended power outage

Non-emergency examples

Burnt Out Lightbulbs or Fixture in common areas (tenants are responsible for light bulbs in unit)
Appliance malfunction
No hot water
Broken ice maker
No Air Conditioning, if unit is equipped
No Heat (if the outside temperature is below 50 degrees)
Noise complaints
Parking disputes
Minor leaks
Locked out of your apartment
Power outage

Before you call

Quick troubleshooting

A few simple checks can save time and get you back to normal faster.

Light not working

Before submitting a maintenance request for a light not working, change the light bulb. Per the tenant’s lease agreement, they are responsible for light bulbs. If after changing out the bulb the light still is not working, check to make sure the breaker wasn’t tripped. If the light is still not functioning, please submit a Meld. The tenant will be responsible for any service call resulting in a light bulb change out.

No Heat

First, make sure that the furnace is turned on to heat.
Change out the batteries in your thermostat.
Check the settings to make sure it is not in the wrong mode. ***If you’re not sure how to work your thermostat, YouTube offers many helpful videos.
If you confirmed the above is good and the heat still won’t come on, please submit a Meld. Make sure to have a heater going in a safe place while a service tech gets to you.

No AC

This is not considered an emergency.

Make sure that the thermostat is in the right setting.
Change out thermostat batteries if you haven’t done so in the past year.
Check the breaker to make sure it was not tripped.

Please submit a Meld after performing these troubleshooting tips.

My water is cold

Check to make sure that the thermostat on the water heater is between 120 to 140 degrees Fahrenheit .
Check the pilot light.
If it is not lit, please report the finding in your Meld that you put in.
Check the breaker box

If still no resolve, please submit a Meld.

No power in part of unit

Please make sure to first go throughout the entire unit (not just the affected room) and reset all GCFI outlets.
Check the breaker to see if any were popped.
Submit Meld after troubleshooting.

My toilet is overflowing

Located behind the toilet is a water shut-off valve. immediately shut off the water to the toilet.

Any Water Emergancy

Become familiar with where your main water shut-off valve is. If the water needs to be turned off due to a broken pipe, overflowing sink, or tub shut off the main water valve immediately.

Why do I still have roaches after pest control sprayed?

We use a non-repellent insecticide with an Insect Growth Regulator (IGR) that kills the adults and keeps the nymphs from reproducing. However, the eggs will continue to hatch. After the first couple of weeks, you will see a reduction in the adult population and think the home is free of cockroaches. Then, you will notice more nymphs (baby cockroaches) coming out. These will not be able to reproduce and will eventually die off. The entire process takes roughly 4-6 weeks to take full effect.

Unfortunately, there is no “quick remediation” when it comes to cockroaches. The “bombs” that are used contain a heavy repellent insecticide. This will kill some of the adults and push the rest into cracks and crevices where they will survive. Once that material fades, they will come out of those areas and continue reproducing.